Refund policy

Effective Date: August 6th 2026

At Amvin, your satisfaction is our priority. We want you to feel confident when shopping with us. Please read the following policy carefully before making a purchase.

📦 Returns – Change of Mind

  • We accept returns for unused and brand-new items if you're unsatisfied with your purchase due to reasons such as size, color, or personal preference.

✅ Eligibility:

  • Return requests must be made within 30 days of receiving the product.
  • The item must be unused, unwashed, and in original condition and packaging.
  • Proof of purchase (order confirmation or receipt) is required.

🚚 Return Shipping:

  • Customers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping service, as we are not responsible for lost or delayed return packages.

💰 Refund Process:

  • Once the returned item is received and inspected, we will issue a full refund to your original payment method.
  • Please allow 3–5 business days for the refund to appear on your statement after approval.

⚠️ Non-Returnable Items

We cannot accept returns on:

  • Products that have been used, washed, or damaged after delivery.
  • Products returned without prior email notification or beyond the 30-day return window.

🛠️ Damaged or Defective Products – Warranty Claims

If your item arrives damaged or defective, we’re here to help.

✅ Warranty Eligibility:

  • Warranty claims must be submitted within 30 days of receiving the item.
  • Please send a clear description of the issue along with photos or videos to:
    📧 info@amvin.ca

🆕 Replacement Policy:

  • Once your claim is approved, we will ship a replacement bath mat at no extra cost.
  • No need to return the defective product unless otherwise instructed.

🔁 Exchange Policy

  • We do not offer direct product exchanges. If you wish to change color or size, please initiate a return and place a new order.

ℹ️ How to Request a Return

To begin the return process:

  1. Email info@amvin.ca with your order number, reason for return, and relevant photos (if applicable).
  2. We will respond within 1–2 business days with return instructions.

📝 Important Notes

  • Returned items must be received by us before a refund can be processed.
  • If your item is returned used or outside the 30-day window, your refund request may be denied.
  • Shipping fees are non-refundable, unless the return is due to a defective product.

📬 Contact Us

For any return, refund, or warranty inquiries, please contact:
📧 info@amvin.ca

We’re happy to assist you and ensure your experience with Amvin is a positive one.